Customer Care

1.Returns Policy

Sunradi Limited t/a Helvetic want our customers to be completely satisfied with their purchase made from www.helvetic.ie (our “website”).

We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of us, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact our Customer Service in writing to info@helvetic.ie.

If you change your mind, we’ll give you a refund of the original purchase cost once you return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt. Please note that Sunradi limited does not refund the postage cost of returning any goods unless the returned goods are found to be faulty. If you don’t have your receipt, as long as you have a proof of purchase we’ll exchange the item or give you a refund. To qualify for a refund or exchange the product must be free of faults caused by accident, neglect, misuse or normal wear and tear and in accordance with our Warranty Terms & Conditions. Once these conditions are met we will:

Within 30 days of delivery we will always offer you the choice of an exchange or refund.

Within 24 months of delivery, if there is a fault with your product we will normally offer a prompt repair, exchange or credit.

You can select to extend our Standard Warranty of 2 years to 7 years for Sunjoy model / 3 year for Prima model / 5 year for Sunradi model , simply by registering your purchase. Further details can be found here.

All goods returned will be inspected for damage and authenticity upon receipt, if Sunradi limited t/a Helvetic discovers any defects, we reserve the right to refuse to refund or replace and return the item(s) to you.

Our 30-day money-back guarantee does not affect your statutory rights. Nothing in these Terms and Conditions affects your statutory rights as a consumer.

2.Protecting Your Security

Sunradi Limited t/a Helvetic does not store your card details and we do not have access to card details. Payments are processed securely through our payments partners such as PayPal. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Information We Collect & How We Use It When you place an order, or use any online form on our website we need to know your name and other information such as your postal address, e-mail address, telephone number. By submitting this information you consent to use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. We and our group companies may also wish to provide you with information about special features of our website or any special service or products which we think may be of interest to you. If you would rather not receive this information, please send e-mail entitled “NO MAIL” to info@helvetic.ie We may also want to provide you with related information from third parties, which we think, may be of interest to you. If you would rather not receive this information, please send e-mail entitled “OPT OUT OF RELATED INFORMATION” to info@helvetic.ie We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send e-mail entitled “NO INFORMATION DISCLOSURE” to sales at helvetic.ie If, at any time, you wish to have your information removed from our active databases, please send an e-mail entitled “REMOVE FROM DATABASE” to info@helvetic.ie. We will take steps to ensure that the information is deleted as soon as reasonably practicable.

Updating Your Details If any of the information that you have provided to Sunradi limited t/a Helvetic changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail entitled “CHANGE OF DETAILS” to sales at helvetic.ie
Changes If we change our Privacy Policy we will post the changes on this page and we may also place notices on other pages of the website so that you can at any time check our current policy. If we make any changes that may significantly affect the way we deal with your information, we will also e-mail you to notify you of the proposed changes so that you may have your details removed from our records if you do not agree with the changes.

Our Use of Cookies and Other Information Gathering Technologies Cookies are small text files on your computer. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the website. This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them. The creation of a cookie on your computer does not give the website any access to other information such as your e-mail address.

Sale of Business In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business so that they can continue to provide the service that we currently provide. We will require the purchaser to follow the practices disclosed in this Privacy Policy or to give you at least three months notice of any proposed changes.

How to Contact Us We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to Changes to info@helvetic.ie

3.Terms of Use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.helvetic.ie (our “website”). Please read these Terms of Use carefully before you start to use the website. By using our website, you indicate that you accept these Terms of Use and that you agree to abide by them where you purchase any good or services, our Terms and conditions of sale and our Returns Policy (collectively referred to herein as our “Terms”). If you do not agree to these Terms, please refrain from using or making any purchases from our website.

Information about us

Our website is operated by Sunradi Limited (“us”, “our”, “we”, “Sunradi limited t/a Helvetic”). We are a limited liability company registered in Ireland under company number 546698 and have our registered address at Dereen house, Aghadreen, The Swan, Co. Laois, Republic of Ireland. Sunradi Limited t/a Helvetic are the sole importer/distributor for Sunjoy/Prima/Sunradi product in Ireland and England. European importer/distributor for Sunjoy/Prima/Sunradi product is Helvetic Impex SRL with  the address at, Brasov,Soseaua Brasov –Ghimbav (Sibiu), ianga, Arabesque.

Accessing our website

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.

You may use our website www.helvetic.ie only for lawful purposes. You may not use our website in any way that breaches any applicable local, national or international law or regulation or is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. You may not use our website to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other programs or similar computer code which (whether by design or effect) adversely affects the operation of any computer software or hardware or any services on the website. You may not use our website to disseminate any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar obscene or otherwise objectionable material.

You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms, and that they comply with them.

We may in our sole discretion restrict your access to our website. If we do this, you may be prevented from accessing all or parts of the website, your account details or other content contained in your account. We will not be liable to you or any third party for doing so.

As electronic websites are subject to interruption or breakdown, access to this website is offered on an “as is” and “as available” basis only.

Reliance on information

Information on our website is not intended to amount to advice on which any reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such information by any visitor to our website, or by anyone who may be informed of any of its contents. Information contained on our website does not constitute an offer to sell goods or services.

Although we use our reasonable endeavours to confirm the accuracy of any information published on our website, you agree that we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by manufacturers or suppliers changing product specifications without notice to us. You agree to make your own enquiries to verify information provided and to assess the suitability of goods or services before you make a purchase.

For the avoidance of doubt you should note that transactions concluded through our website for the supply of any goods or services are governed by additional Terms and conditions of sale and Returns Policy.

Intellectual property rights

We are the owner or the licensee as the case may be of all intellectual property rights in our website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved by us or the appropriate owner.

You may print off one copy, and may download extracts, of any page(s) from our website for your personal and non-commercial reference and you may draw the attention of others within your organisation to material posted on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors or licensees of material on our website must always be acknowledged.

You must not use any part of the materials on our website for commercial purposes without obtaining a written licence to do so from us or our licensors.

Nothing contained on our website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person.

You may not modify or copy the layout or appearance of this website nor any computer software or code contained in this website, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to this website.

Our website changes regularly

We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our website is provided without any guarantees, conditions or warranties of any kind as to its accuracy or any other matter. To the fullest extent permitted by law, we, our related entities, and third parties connected to us hereby expressly exclude:

(a) all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

(b) any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website (whether through use of goods or services purchased via the website or otherwise), any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

You agree to indemnify us and keep us indemnified, each of our related entities and other persons involved in the creation and operation of this website from any and all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trade mark infringement. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Third party activities

We may promote, advertise or sponsor functions, events, offers, competitions or other activities which may be conducted online or offline and which may be conducted by third parties. These activities may be subject to separate terms and conditions. You participate in any such activities entirely at your own risk. We do not accept any responsibility in connection with your participation in activities conducted by any other party.

Secure Data and Transmissions

Given the nature of the internet, we cannot guarantee that any data transmission is totally secure, free from viruses, fault or other conditions which could damage or interfere with your computer systems and we do not warrant that your access to the website will be uninterrupted, error free or that any defects will be corrected. Whilst we and our third parties take precautions to protect information, we do not warrant and cannot ensure the security of any content or information you transmit via the website. You therefore transmit to the website at your own risk. However, once we or a third party on our behalf receives your transmission, we and our third parties will take reasonable steps to preserve its security. If you become aware of any problems with the security of the website, please contact our Customer Service immediately.

Information about you and your visits to our website

Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).

We process information about you in accordance with our Cookies and Privacy Statement. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

Linking to our website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission at any time without notice whereupon you will immediately disconnect and cease any such link. The website from which you are linking must not contain any material which is defamatory, obscene, offensive, inflammatory, distasteful, controversial, illegal, sexually explicit or which infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

If you wish to make any use of material on our website other than as set out above, please address your request to our Customer Service.

Links from our website

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Viruses and hacking

You agree to use this website only for purposes that are permitted by these Terms, any applicable law or regulation and/or generally accepted practices or guidelines.

Without limitation to any other provision of these Terms, you must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful in any way. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.

Without limitation to any other provision of these Terms, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

Without limitation to any other provision of these Terms, you understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.

Jurisdiction and applicable law

The Irish courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These Terms are governed by Irish law.

Use of Your Information and Material

We appreciate any suggestions (“unsolicited ideas”) you may have regarding ways in which this website may be improved or materials which may be added to this website. Any unsolicited ideas that you submit will not be regarded as confidential and will become our property. We may use, reproduce, disclose, publish, modify, adapt and transmit unsolicited ideas to others, without restriction or any obligation to compensate you.

Trade marks

Sunjoy is a registered trade mark registered in the Ireland and Europe.

Variations

We may revise these Terms at any time by amending this page or the relevant page containing the other documents referred to herein. You are expected to check these pages from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our website.

Thank you for visiting our website

4.Delivery & Installation Information

For goods delivered through a courier service we provide nationwide delivery across the Republic of Ireland and England. .

Where a purchase includes free fitting Sunradi limited t/a Helvetic has the right to refuse this service at our discretion. Strict terms & conditions apply. Where a purchase includes installation strict terms and conditions apply. Sunradi Limited t/a Helvetic do not take reasonability for panels installed by individual (not a registered electrician in the country of installation) and where required to provide a receipt of installation.

Sunradi limited t/a Helvetic do not accept reasonability for Sunjoy/Prima/Sunradi/Fusion Glass product installed outside that of the guideline set out in the “installation manual” and can be accessed/downloaded at www.helvetic.ie